Dr Fabric Laundry — Privacy Policy

How we collect, use, and protect your data.

[FILL: REGISTERED ENTITY NAME], the business behind Dr Fabric Laundry ("Dr Fabric Laundry", "we", "us", "our"), respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal data when you use our service, website and mobile application (the "Service").

This Policy is published in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the DPDP Rules, 2025, the Information Technology Act, 2000, and applicable rules. For the purposes of the DPDP Act, Dr Fabric Laundry is the Data Fiduciary and you are the Data Principal.

1. Personal Data We Collect

Identity and contact — name, mobile number, email address.
Address and location — pickup and delivery addresses, landmarks, delivery instructions, and location data where you use the app to find us or share a pin.
Order data — items handed over, their recorded condition, services chosen, order history, amounts and payment status. We do not store your full card or UPI credentials; payments are handled by secure third-party gateways.
Garment photographs — where we photograph an item to record pre-existing damage or staining, or to confirm a treatment outcome. These are tied to your order and used only for that order and any resulting claim.
Device and usage data — device identifiers, IP address, app version, log data and in-app activity, collected to keep the Service secure and to improve it.
Communications — messages, WhatsApp conversations about your order, ratings, reviews and support interactions.

2. How and Why We Use Your Data

We process your personal data only for lawful, specified purposes, including to:

create and manage your account;
schedule pickups and deliveries and route our staff;
record what we collected from you and its condition, and track it through our facility;
process payments and issue refunds;
handle claims for loss or damage;
provide customer support and resolve disputes;
send order updates and service messages;
send offers, where you have consented — you can opt out at any time;